This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Ø Must be able to work a flexible schedule including weekends, evenings and holidays Ø Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke Ø Must be able to respond to visual and aural cues Ø Must be able to read, write, speak and understand English Ø Must be able to work at a fast pace and in stressful situations Ø Must be able to stoop, bend, reach, kneel, twist, stand, and grip items

Ø Must be able to lift up to 30 pounds and carry up to 10 pounds Ø Must be physically mobile with reasonable accommodations PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Ø Able to receive and accept direction and instruction in a positive and cooperative manner Ø Able to get along with co-workers and work as a contributing member of a team Ø Neat, professional appearance with excellent personal hygiene Ø Excellent interpersonal and communication skills Ø Must be able to operate at a fast pace environment Ø Knowledge of CMS, LMS, or/and EMS is preferred

Ø Proficient computer skills with advanced knowledge of Microsoft applications Ø Must have great customer service, employee relation, and individual / teamwork skills Ø Must demonstrate the following essential knowledge and skills: Ø Adhere to regulatory, departmental and company policies/procedures in an ethical manner Ø Participating team member by providing constructive input and suggestions Ø Display Spotlight behaviors, and present upbeat and positive attitude Ø Create fun and exciting environment for the guests while working Promotions, Special Events and Entertainment Ø Explain and answer questions regarding the property, Casino Promotions, Special Events, Entertainment, and the benefits of the Total Rewards program in a friendly manner Ø Scan tickets and direct guest in Showroom, Promotions and Special Events Ø Greet guests in a friendly, out-going manner

Ø Remove all numbering from pavilion seats after shows Ø Set-up chair & row numbering per floor plan JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: REPORTS TO: Supervisor, Casino Services & DR Casino Services SupervisorĪssist in the execution of casino Promotions and Special Events in various locations and Entertainment performances in the Cherokee Events Center. POSITION TITLE: Guest Service Representative

Harrah’s Cherokee Resort Hotel Position Description*.

Harrah's cherokee casino jobs